Small Biz Spotlight – Cadillac Art & Frame
The one thing that competitors can’t say about Jim Gilliam, owner of Cadillac Art & Frame in Little Elm, TX, is that he lacks experience. One of his first jobs, from the ages of 18-21, was at a craft store where he first became exposed to the framing and art store world. From there he bounced around to various frame shops across the US in order to gather skills, knowledge, and experience from a variety of business owners.
Eventually, after a bit of money came his way from his wife, Brandy, selling an inherited property and choosing to invest in his dreams, he was able to open Cadillac Art & Frame and realize his passion to own his own business. That business ended up being a custom, high end picture frame store and art gallery that offers painting classes for kids and adults, as well as frames and art pieces at a variety of price ranges.
Gilliam has lofty aspirations of becoming the best framer in the country, which means that customer service and working with customers to create the perfect end result are top priorities for him.
“Families enjoy working with me and know I stand 100% behind my work,” Gilliam said. “ I make a point to know the story behind every piece brought in as that is what evokes my artistry, allowing me the ability to turn it into a masterpiece with the right matting and frame.”
He’s passionate with his work and compassionate with his customers—and it shows in the way that they speak about their experiences at the store. Words like “meticulous,” “fast,” and “professional” can be seen throughout all of the reviews on their Facebook page, with one particular story standing out to reflect just how passionate the Gilliams are:
“Yesterday my daughter picked up a framing job they did for us… I posted it on my Facebook page and today I got a call from them saying that they saw the post and he noticed a flaw and could I bring the item back. I did and he showed me the flaw and I still didn’t see anything. Meticulous is a practice you don’t encounter very much anymore,” writes one customer.
Another customer also reflects on what a treasure they are to the community after Gilliam gave her sons some glue and wood pieces to craft with at home when they stopped by the store. Those little, everyday things are the things that people notice, but the Gilliams also enjoy helping organizations in their community. They have helped raise money for the local food bank, Little Elm Library, and the jet ski run. “We love working with our community as this is a family store for all to enjoy,” Gilliam said.
That family atmosphere also allows Jim and Brandy to spend more time with their five children both in the store and at home, one of the perks of owning a small business, since family is so important to them.
It may not be every day that you need artwork to hang or custom framing work done for your home, but on those occasions when you find yourself needing those things—or when your creative side is calling, and you want to take a painting class—walking through the doors of Cadillac Art & Frame should be your first thought.