8 Ideas for Next-Level Incentives

Loyalty program members generate between 12 and 18 percent more revenue than customers who do not opt in. These programs promote engagement, strengthen the emotional connection between brand and consumer, and build awareness of the brand and its services. Simply offering incentives is not enough. A customer is typically a member of 14 different programs […]

How Successful Credit Unions Tackle Budgeting Challenges

To spin the words of a one-time Washington oracle, there are known knowns, known unknowns and unknown unknowns – and for credit unions, they all converge in Q3. That’s because the third quarter is when most institutions set their annual budgets. In recent years, the challenges this brings to credit unions have grown, regardless of […]

Credit Unions: Don’t Just Survive, THRIVE

Credit unions today face more competition than ever before. Big, national banks continue to provide more customer services and tools, making it increasingly difficult for credit unions to compete. Millennials are coming of age, with the expectation that their financial institutions offer the same satisfying customer experience as Amazon. For credit unions to survive and […]

Small Business Week: 3 Ways to Support Businesses in Your Community

Did you know that more than half of Americans either own or work for a small business?1 In fact, small businesses create about two out of every three jobs in the U.S. every year.1 The first week of May is National Small Business Week, a time to recognize America’s small business owners and the vital […]

3 Ways to Increase Member Engagement

In today’s fast-paced world, consumers not only judge customer service by what you and your competitors are doing but on every experience they’ve ever had with any business. They want the immediacy and simplicity of companies like Amazon Prime and Uber in every single business interaction, including banking. It’s becoming a real challenge for credit unions. […]